24X7 On-Site Support

There When You Need Us

Markley’s dedicated on-staff support team is available for clients whenever they’re needed.

24x7 support is provided by skilled technicians, certified HVAC technicians, and Bell-trained Telco specialists. Markley’s 24-hour Network Operations Center (NOC) proactively monitors all systems. Onsite operating engineers are available 24x7 for immediate response.

24x7 Enhanced Hands and Eyes

Our trained and experienced technicians provide not just remote hands & eyes, but troubleshooting, installation assistance, racking & stacking services, and many other services 24 hours a day, 7 days a week, 365 days a year.

Enhanced Hands & Eyes Service includes, but is not limited to:

Equipment installation

Connecting, auditing, and checking cables and other connections

Visual inspection, communication of descriptions and pictures

Power-cycling equipment, tape rotation

Inventory analysis, equipment labeling

Moving and relocating gear within cages and cabinets, and to and from shipping & receiving

Infrastructure Support Features

Critical alarm response

Test assist and fault locate services available on connections

Ship and receive equipment
as needed

 

Christopher Bouton | CEO | Vyasa

“The Markley team genuinely cares about its clients—you truly have a partner in what you’re trying to achieve. It would be easy to mistake a data center for a big room with lots of wires and computers in it, but really, the heart of Markley is its team of people.”

Read the case study