Data Center Outages are on the Rise – That’s a Problem

By Jeff Flanagan | September 13, 2018

As everyone in the data center or colocation business knows, downtime can be costly – in terms of both money and customer loyalty. And as computing infrastructure becomes more interconnected, whether it is because of edge computing, the Internet of Things (IoT) or other factors, the cost of downtime is only going to rise.

This year’s Global Data Center Survey report from Uptime Institute sheds light on this exact concern. Of the nearly 900 data center operators and IT practitioners who were surveyed, 31 percent said they experienced downtime in the past year, up from 25 percent last year. Further, over a third of respondents said the recovery time of these outages was five hours or longer, and 80 percent indicated these outages could have been prevented.

Fortunately, it’s not all doom and gloom. Disaster Recovery as a Service (DRaaS) and cloud-based solutions are being utilized by 42 and 36 percent of respondents respectively.

For Markley, these results are a cause for concern for the state of today’s data center industry, where the allure of low cost often overshadows a primary focus on reliability. As infrastructure becomes more central to operations, and the amount of data being stored expands exponentially, the impact of an outage also grows higher. Selecting the right data center provider has never been more important.

At Markley, we believe organizations should not sacrifice efficiency for reliability. Through our mission-critical data center offerings, clients have access to dedicated dark-fiber networks, redundant power, and state-of-the-art security for uninterrupted, reliable, and secure service, including 24x7 on-site operating engineers, technicians and support staff. We also recently expanded our Uninterruptible Power Supply (UPS) infrastructure, which helps us protect our clients’ equipment from power anomalies, as well as provide backup power in the event of a failure.

To learn more about Markley’s data center and cloud services, connect with our team of experts at