Recap: April Meet @ Markley with Systems Maintenance Services (SMS)

Posted on May 08, 2014 by Chris Kenney

Last week we hosted our April Meet @ Markley event where we had the pleasure of being joined by John Cashel, senior account executive at Systems Maintenance Services (SMS), who led our attendees through an eye-opening and informative presentation on how to reduce current IT spend and realize a high-level quality of service.

For most IT and data center managers, saving money on repairs and systems updates is at the top of priority lists, especially as the importance of sound data storage and security continues to rise. But as John pointed out, to save money, many IT managers are taking matters into their own hands and attempting to solve problems in which they have no expertise or experience.

That’s where third party support and maintenance organizations come in. These third party supporters, like SMS, can help organizations solve and overcome IT related challenges, improve operational efficiency, reduce end-of-life equipment strains and data center costs, and increase ROI of storage infrastructure. And according to Gartner, after partnering with a third party provider to help support IT Asset Lifecycle Management (ITALM), “about 40% of organizations report savings of more than 10% in year one, and more than 50% see total savings of greater than 10% between years two and five.”

John continued by reviewing the specific benefits that SMS provides its customers such as top-notch response times and costs, support for a wide-range of OEMs including IBM, Dell, Cisco EMC, and Oracle/Sun, a global strong-hold with over 100 offices around the world, and ongoing training so that all SMS technicians are experts in the equipment they are installing or servicing.

If you missed this Meet @ Markley event and would like to learn more about the services that SMS offers around IT management and support, please get in touch. We would be happy to connect you with an SMS representative who can answer your questions. To be added to our mailing list for future Meet @ Markley sessions, please email Erin McGinnis at