In recent years, Boston Ballet has experienced rapid growth, with increased revenue, operating budgets, and audience interest. Prior to this, IT was not a strategic differentiator for the organization; the existing IT infrastructure consisted primarily of aging equipment and multiple points of inefficiency. Like many non-profits having to make hard investment choices, the IT department was struggling to meet the demands of an organization that operates year-round.
Outages and network bandwidth constraints were frequent. The IT staff needed to closely monitor and limit system usage, making it hard for other departments within the organization to effectively do their jobs. Poor network performance and systems failures also impacted the quality of their patrons’ online experience. Their disaster recovery site was also problematic, plagued with issues that required members of the Boston Ballet IT team to make regular site visits to reset the systems.