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24X7 ON-SITE SUPPORT

There When You Need Us

Markley’s dedicated on-staff support team is available for clients whenever they’re needed.

24x7 support is provided by skilled technicians, certified HVAC technicians, and Bell-trained Telco specialists. Markley’s 24-hour Network Operations Center (NOC) proactively monitors all systems and operating engineers are staffed 24x7 for immediate response.

24x7 Enhanced Hands and Eyes

Our trained and experienced Technicians provide not just remote hands & eyes, but troubleshooting, installation assistance, racking & stacking services, and many other services 24 hours a day, 7 days a week, 365 days a year.

Enhanced Hands & Eyes service include, but is not limited to:

  • Pushing buttons or toggling switches
  • Power-cycling equipment
  • Checking, connecting, and auditing cables and other connections
  • Providing visual inspection and relaying descriptions or pictures
  • Logging into servers, routers, and switches via serial cable for troubleshooting or configuration
  • Rack and stack equipment
  • Inventorying and labeling of equipment
  • Tape Rotation
  • Equipment installation and configuration
  • Moving gear inside cage or cabinet, or to and from shipping & receiving
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Infrastructure Support Feature

  • Critical alarm response
  • Test assist and fault locate services available on connections
  • Ship and receive equipment as needed
“Never before have I seen a company so outstanding in what they do. The Markley Group’s team compressed a four-week datacenter build-out into three days. We work with companies around the world on a daily basis and Markley has truly set a new level in service for Orion Health.”
Paul Cunningham, Chief Technical Architect, Orion Health